Conditions for Refund and Forfeiture


CONDITIONS FOR REFUND AND FORFEITURE

Early Cancellation Refund

The Booking Deposit will be fully refunded for any cancellation made by the User BEFORE the Lock-in Period*.

No questions asked.

Guaranteed Refund

The Booking Deposit will be fully refunded, if any of the following circumstances happen on the Check-in Date and before the expiry of the Check-in Period:-

  • The condition of the Relevant Accommodation does not match with the information, image and/or description as listed on the Listing at the time of the Booking Request
  • The room type of the Relevant Accommodation is not what was booked and listed in the relevant Listing.
  • The location of the Relevant Accommodation is not what was stated at the time of the Booking Request.
  • The Relevant Accommodation is unsanitary and unfit for human habitation.
  • The Owner refuses to allow the User to checkin before the expiry of the Check-in Period.
  • The Owner cancels the confirmed booking on or before the Check-in Date.
Forfeiture

The Booking Deposit will be fully forfeited if any of the following circumstances happen:-

  • The User fails, neglects or omits to check-in on the Check-in Date and before the expiry of the Check-in Period stated in the Confirmation Email.
  • At Check-in, the User and the User’s details do not match the information given to the Owner at the time of the Booking Request.
  • The User refuses to show or provide his/her NRIC or Passport for verification purposes at the time of check-in.
  • At Check-in, the User fails or refuses to pay the relevant security deposit and utility deposit as listed on the Listing at the time of the Booking Request unless otherwise agreed by the Owner to be paid later.
  • The User cancels the confirmed booking during the Lock-in Period*.

*Note: Lock-in Period means a period of thirty (30) days prior to the Check-in Date as stated in the Confirmation Email where no cancellations are allowed for all confirmed booking whereby the Booking Deposit paid to HH shall be absolutely forfeited if any cancellation is made during this period.